Cb Botanica

Return Policy


Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We have customer satisfaction guarantee. If you are not satisfied within 14 days, simply send us an email regarding your experience. We will reply with instruction and where to return the item (address also listed below under “shipping”) along with receipt of purchase. Item must be no more than ½ used. Only 1 unit can be returned per household address. You will be responsible for the shipping cost for returning the item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@cbbotanica.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

To be eligible for an exchange, your item must be damaged or defective. Please email info@cbbotanica.com stating the reason for your exchange and proof of purchase (receipt). We will then email you the return label for which you can drop off the package in the nearest FedEx location. Once our fulfillment center receives your return, they will send a replacement item. We only replace items if they are defective or damaged, and will be replaced with the same item. The address to the fulfillment center is: 1915 S 4800 W Salt Lake City, UT 84104, USA Dock Door 9

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

1915 S 4800 W Salt Lake City, UT 84104, USA Dock Door 9 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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